Customer Reviews

Very pleased to have this dealership, with their great service department in interior Alaska.

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Sevice representative was friendly and listened to my concerns. After the inspection of my vehicle leaks were found (not a surprise after our cold winter) and we discussed some mileage maintenance coming up. It was decided to complete all repairs and upcoming maintenance items. Thanks for looking out for me and vehicle. This is an outstanding service department.

Professional and they fixed my truck so quick! Runs great now, Thanks Shana Lindsay!!

Nice show of vehicles, friendly help and quick service.

The service was conducted in a swift and thorough manner. The customer service was amazing! They helped me out when I didn���t know what I needed. They were super friendly, patient, and professional!

Shana has always been there for me when I needed help or just as a friendly face when I���m there for any reason. She���s an asset to your business.

I had a drop off appointment, but was told it wouldn't take long. Your staff kept me informed on the progress on the recall issues I was in for. Departed just over an hour after I arrived.

No comments

They kept my car whe we were out of town for my husband to have heart surgery and we were gone for a month. They started my car to make sure it would start and had the snow cleaned off of it when I called to say I would come to pick it up. He waited to make sure it started for me as I left.

Daniel Bourne is a great sales representative for your dealership. I was very satisfied and he helped me with all of my needs. This is my second car from the dealer in Fairbanks and I went back to Daniel Bourne because he did such a good job with my first car. I highly recommend him and Lithia GM of Fairbanks.

Excellent service, on time with knowledgeable staff.

Brought in my truck with no appointment and they worked me in. Staff was polite and cared about my situation. Also did recall items while it was in. Great job!

You all are always onpoint and I appreciate it. Ariel Ross at the Service Desk, Joe Sharrah in the Service Garage, and everyone. Four stars!! (or five stars, however you rate. It's 5 stars here.) Thanks.

Came in during office hours for an oil change and the job was done according to the time schedule given. A tail light was found to be out. I was notified and since my truck was brand new and less than 10,000 miles the new replacement was covered. I was very happy with the service! I���ll be back again.

Ariel in service always makes my experience

They were awesome! Super nice, VERY fast, and great communication

Wonderful customer service

The dealership was nice

Service tech did his best to fix the problem and it was fixed, however within 20 Minutes the problem came back. Service advisor was great as well. I���m just thinking that for whatever reason this might be a problematic truck, a one off thing, that���s going to keep giving me issues throughout the life of the vehicle even tho it���s barely a year old.