Customer Reviews

Excellent customer service

Very helpful service very accommodating staff and knowledgeable.

Always a pleasure at Fairbanks Chevrolet!

The sales and finance staff were excellent. I especially appreciated that the salesman didn���t hassle me with upgrades or anything else. I knew exactly what I wanted and he stayed in that lane. They never quit working and found me more rebates on the day I picked the vehicle up!

Very friendly a lot of information they gave me

The experience I had at the dealership was great even when I got denied for a loan from my bank they help me get a approved for one with a lower interest rate and a lower payment

I have confidence in their diagnosis, and and repair expertise. However I would caution against tendency for too much upselling in the service department.

I arrived at the dealer, ask if 'I could get a lube/oil service today" and the service writer ask if the vehicle was here. I said yes and he said "right now" and he wrote it up, took the keys and while we waited they services my diesel pickup. We took a seat (no coffee service) and pretty soon it was done and we went home.

Thanks for everything

I was treated with respect and patience the entire time I was at the dealership. At no time did I feel pressured and both Michael and Sherwood have me their complete attention while I was with them. It was great and stood in stark contrast to an experience at another local dealership. I have already recommended them to friends.

Alec was awesome, listened, was accommodating... great to work with.

Alec Eastman was an absolutely amazing sales man, hard working and super friendly. Also a big plus for me is he didn���t push anything other than what we told him we want. He took us in when we felt we were getting pushed to the side by a couple other Salesman with our interests. He has alerted us on every update and even had us come look at a AT4 that literally was still on the truck getting unloaded so we wouldn���t miss out if we wanted it. It ended up not being the truck we were wanting but his response time is amazing. We bought a AT4 that���s currently still on its way. But with the rate these new trucks are getting sold we hopped on this incoming truck before it was sold before we got to it. If we are to get a new vehicle up here, he would be our go to guy without a doubt.

They worked with me and told me everything up front before they started working on my vehicle

as always it was easy the work is great

GREAT SERVICE

Good job!

The dealership had AC that���s amazing haven���t been in a room with AC in over 2 years lol. But the service was amazing. I arrived to my appointment that I had with Alec, 15 mins early as soon as I walked in he basically greeted me at the door. Following that he asked if I could see the truck I was purchasing that was getting all the dealers added on he showed me the truck. Then he appraised my trade in then a few mins later I had the numbers for what they will give me for my trade in and I then started the paper work for my new vehicle. Everything happened fairly quickly. Can���t wait to receive my new truck. Thank you Alec and Fairbanks Chevy.

Shana Lindsey helped with great professionalism. She kept me updated and ensured I didn't miss other appointments I had.

Great

They made an effort to work with my budget. I got a great deal and was able to drive away in a new truck