Part of my purchase agreement was to get a brake brake controller installed. They set up an appointment for me to drop my truck off and what I picked it up I found a Bluetooth brake controller sitting on my passenger seat. I went back in and the service personnel was very confused. She did not understand how a brake controller would work in my truck. I ended up doing the legwork going down to six Robblees getting invoice for a controller and bring it back to Lithia and then going back to six Robblees to pick it up with A purchase order. So all in all they came through and did what they were supposed to , it was just a lot of time and legwork on my end.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (907) 205-4804 to discuss your concerns, as your satisfaction is of utmost importance to us.
Shana was awesome and directed the whole process. She gave me realistic timeframes that helped with my planning and was very communicative throughout the whole process. I was very happy with the service and my SUV looks great!
Went in dropped off my car they knew exactly what my miles were by looking at the GMC App while my car is being serviced went to work on the shuttle they came to pick me up at work when my car was done...and out the door I went....such service... awesome!
I found it very odd that a tire rotation isn't included with the oil change it's a separate charge. I've always taken my vehicles to the dealership for service in the past and a tire rotation has always been included with the oil change. The oil change already costs enough up here anyways. This was my first visit to this dealers service department and it seems that things are done very different from other Chevy dealerships that I've dealt with.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please don't hesitate to reach out to us if there's anything more we can do!