Sevice representative was friendly and listened to my concerns. After the inspection of my vehicle leaks were found (not a surprise after our cold winter) and we discussed some mileage maintenance coming up. It was decided to complete all repairs and upcoming maintenance items. Thanks for looking out for me and vehicle. This is an outstanding service department.
Well I thought I bought a truck back on 3/11/20 but after we done some paper work I was told that I would not get the truck until after a recall was done? Waiting on parts, they could of told me about the recall in the beginning, Then finally on 3/24/20 I was told it was ready to pick up but it was not they had to under coat it. Then trying to get the financing that I requested is delayed now because they did not set it up with the bank institution that I requested that had the lower interest rate, not very happy about this GM experience , I have bought a few new vehicles over the years but never been through this kind of BS ever before ?
They kept my car whe we were out of town for my husband to have heart surgery and we were gone for a month. They started my car to make sure it would start and had the snow cleaned off of it when I called to say I would come to pick it up. He waited to make sure it started for me as I left.
Daniel Bourne is a great sales representative for your dealership. I was very satisfied and he helped me with all of my needs. This is my second car from the dealer in Fairbanks and I went back to Daniel Bourne because he did such a good job with my first car. I highly recommend him and Lithia GM of Fairbanks.
You all are always onpoint and I appreciate it. Ariel Ross at the Service Desk, Joe Sharrah in the Service Garage, and everyone. Four stars!! (or five stars, however you rate. It's 5 stars here.) Thanks.
Came in during office hours for an oil change and the job was done according to the time schedule given. A tail light was found to be out. I was notified and since my truck was brand new and less than 10,000 miles the new replacement was covered. I was very happy with the service! I���ll be back again.